beruang FAQ

When you register on beruang, we ask for a username, email address, mobile number, and password. Your username identifies you in-app and on leaderboards; it must be 3–16 characters using letters, numbers, or underscores only. Your email is used for account recovery and updates. Your mobile number is used to verify your identity and send account-recovery codes if you lose access. Your password must be at least 8 characters and include uppercase, lowercase, numbers, and symbols. After you submit your registration, we send a verification code to your email—click the link to activate your account. Then you log in, and on your first login we ask you to provide your full name, date of birth, and identity document type so we can complete KYC verification. Until KYC clears, your withdrawal capability may be limited. This process typically completes within one business day.

For KYC verification on beruang, we require a government-issued identity document such as your KTP (identity card), passport, or driver's license. Upload a clear photo of the front and back of your document through our app or website. We also ask for a selfie holding your identity document so we can confirm you match the photo. Keep the image files JPG or PNG, under 5 MB each, with good lighting so text is readable. Our verification team reviews your submission within 24 hours during business days. If your document is unclear or your selfie doesn't match your ID photo, we request a resubmission—check your email for details. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang typically complete verification within one business day. Once verified, you unlock full withdrawal access and higher transaction limits.

On the beruang login page, click "Forgot your password?" and enter your registered email address or username. We send a password-reset code to your email within subject to verification. Open the email, copy the code, and return to beruang to enter it. Then create a new password (minimum 8 characters with uppercase, lowercase, numbers, and symbols). After you submit, your password is updated and you can log in with your new credentials immediately. If you don't receive the reset email within subject to verification, check your spam folder or contact our support team with your registered email and mobile number. We verify your identity and manually reset your password if necessary—this typically takes one business day during support hours.

beruang supports deposits starting from a minimum amount via each payment rail. Deposits via DANA, e-wallet, mobile banking, and local payment have the same minimums; online payment and e-wallet follow regional guidelines. Bank transfers (mobile banking, local payment, online payment, e-wallet) accept deposits starting from a base amount. Maximum deposit per transaction varies by payment method and your account tier. If you reach your daily or monthly account preferences, you can reset it the following calendar period or contact support to discuss your account. Deposit processing is instant for e-wallets and typically completes within subject to verification for bank transfers. During public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) or off-peak hours, processing may take longer. Check the deposit screen in the beruang app to see current limits for your account and preferred payment method.

beruang does not charge fees on deposits or withdrawals. The amount you deposit is the amount credited to your beruang wallet. When you request a withdrawal, the full amount (less any losses from your betting activity) goes to your registered payment account without beruang taking a cut. Your bank or e-wallet provider may charge their own transfer fees, but those are outside beruang's control and appear in your bank statement. If you dispute a transaction or believe a fee was incorrectly applied, contact our support team with your transaction ID and payment method. We investigate within one business day and, if we confirm an error on our side, we refund the fee immediately to your beruang wallet.

After you request a withdrawal on beruang, we process it within 1–3 business days depending on your account verification status and payment method. If your KYC is complete, we typically process your request within 24 hours during business days (Monday–Friday). E-wallet withdrawals to mobile banking, local payment, or online payment usually complete faster than bank transfers. Bank withdrawals to e-wallet, mobile banking, local payment, or online payment may take 2–3 business days due to banking processing times. Withdrawals requested on weekends or public holidays are queued and processed on the next business day. Once we approve your withdrawal, the funds leave beruang and enter your payment account—any further delays are due to your bank's processing. Track your withdrawal status in the beruang app under "Transaction History." If your withdrawal doesn't appear after 3 business days, contact support with your withdrawal ID and we'll investigate.

beruang offers four main game categories. Our sportsbook covers football (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), badminton, and MotoGP tournaments. Our live-dealer section features multi-camera tables: blackjack, roulette, baccarat, and Dragon Tiger dealt in real time by professional croupiers. Our slots gallery includes daily and weekly tournament schedules featuring Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. We also offer esports markets on Mobile Legends, Free Fire, and PUBG Mobile. Each category is accessible from the main menu in the beruang app or website. New games and tournament schedules are added regularly—check the "New Releases" section to see what's live this week. If a game is unavailable in your region, contact support; availability depends on jurisdiction rules.

beruang runs daily and weekly slot tournaments featuring games like Aviator, Sweet Bonanza, and Gates of Olympus. Each tournament has a published start date, duration, and entry fee. When you open a tournament, you see the entry amount and current leaderboard. Click "Join" to enter—your fee is deducted from your beruang wallet and you begin playing. Your score on that tournament game is tracked in real time on the leaderboard. Tournaments typically run for 24 hours (daily) or 7 days (weekly). Final rankings are posted when the tournament closes. Prizes are distributed to top-ranked players according to the tournament terms. You can view past tournament results and prize distributions in your account history. Tournament participation is optional—you can play slot games outside tournaments anytime without entering a tournament fee. Check the beruang app's "Tournaments" tab or "New Releases" section to see upcoming events.

Our live-dealer section streams real blackjack, roulette, baccarat, and Dragon Tiger tables from multi-camera studios. When you select a table, you see the live video feed, the dealer, and other players. You place your action using buttons on-screen—your choice is submitted instantly to the dealer. The dealer executes the game (deals cards, spins the wheel) and the outcome is shown live. All rounds are timestamped and recorded. Our dealers follow standard casino rules and are monitored by floor supervisors. Live tables run 24/7 across multiple bet ranges so you can choose your comfort level. Connection quality depends on your internet speed; if your connection drops, you are returned to the lobby and your pending action is cancelled. Winnings and losses are instantly credited or deducted from your beruang wallet. For detailed rules on any table game, tap the "?" or "Rules" button on the table screen.

beruang members earn loyalty points for every deposit and betting action across sportsbook, live-dealer tables, and slots. Your points accumulate toward tier status: Bronze (entry level), Silver, Gold, and Platinum. As you climb tiers, you unlock higher account preferences, priority withdrawal processing, and exclusive tournament invitations. Tier status is reviewed monthly; your tier resets if your points fall below the tier threshold. You can view your current points and progress in the beruang app under "My Account" → "Loyalty." Tier benefits include faster KYC approval and dedicated support contact during business hours. Your tier status affects your maximum deposit per transaction and monthly betting limits. Tier points do not expire during an active calendar month, but unused points reset on the 1st of each month. If you have questions about your tier or need help advancing, contact our support team and we'll review your account activity.

beruang encrypts all data in transit using SSL/TLS (HTTPS). Your personal information—name, email, phone, identity documents—is stored on secured servers accessible only to staff who need it for account processing, withdrawals, or compliance. We do not sell your data to marketers or third parties. Payment information is handled via PCI-compliant processors and is never stored on our servers in plain text. Login sessions time out after subject to verification of inactivity to prevent unauthorized access if you leave your device. We monitor all login attempts and flag suspicious activity (login from unusual location, multiple failed passwords, etc.)—if we detect a threat, we lock your account and send you an alert. To protect your account, use a strong, unique password and never share it. Enable two-factor authentication if available. For full details, read our Privacy Policy page on beruang.

Our beruang support team responds to messages Monday–Friday, 09:00–18:00 (GMT+7, Jakarta time). Outside these hours, you can submit a support ticket via email or in-app form and we'll respond within one business day. Our team speaks English and local languages to assist with account, payment, game, and security questions. For urgent account issues—suspected fraud, locked account, failed withdrawal—contact support immediately and mark your ticket "URGENT." We prioritize urgent tickets and aim to respond within 2 hours during business hours. You can reach support through the beruang app's help menu, email, or in-app chat. Always include your username and a clear description of your issue so we can assist you quickly. Response times may be slower during public holidays or peak traffic periods.