beruangPrivacy Policy

This page describes what we collect when you use beruang and how we keep that data protected. We handle your personal information—name, email, phone, identity documents, and payment details—with encryption and access controls. Our commitment is to store only what we need, share only what is legally necessary, and respect your right to know what we hold.

We collect data to verify your identity (KYC), process deposits and withdrawals, detect fraud, and comply with local law. When you play on beruang—slots, live casino, sportsbook, or esports markets—your account activity is logged. These logs help us calculate tournament payouts, process disputes, and prevent abuse. Your data may be stored on servers outside your jurisdiction; by using beruang, you consent to this cross-border transfer.

We do not sell your data to third parties for marketing. We do not track your browsing outside beruang. We do not use cookies for targeting advertising. Read on for the full breakdown of our data practices.

What we collect on beruang

We collect your email, phone number, and full legal name when you sign up. During identity verification, we ask for a scan or photo of your national ID (KTP), passport, or driver's license. We store this document securely and delete it after your account closes or after a retention period set by local law (typically 5–7 years).

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your regional bank (mobile banking, local payment, online payment, e-wallet), we collect the transaction ID, amount, timestamp, and your bank account details. We use this information to verify the deposit and reconcile your wallet balance. We do not store your bank credentials; your bank handles payment authorization directly.

On beruang, every spin on Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, or Mahjong Ways is logged with your spin ID, bet amount, outcome, and result timestamp. Tournament participation, leaderboard rank, and payout calculations are recorded. We collect your IP address and device information (operating system, browser type). This data helps us detect fraud, verify account ownership during password resets, and resolve disputes.

How we use your data on beruang

We use your personal data to:

Verify identity: Confirm you are a real person and meet legal-age requirements.
Process payments: Receive your deposits and send your withdrawals to the correct account.
Calculate payouts: Rank your tournament performance and determine prize amounts.
Detect fraud: Flag duplicate accounts, unusual betting patterns, or unauthorized access attempts.
Comply with law: Respond to government requests or anti-money-laundering investigations.
Resolve disputes: Review your account history and game logs when you file a complaint.

We do not use your data to send marketing emails or SMS unless you opt in. We do not sell your email or phone number to third parties. We do not build profiles for targeted advertising outside beruang. Our support team accesses your data only to handle account or payment issues you report.

Our servers sit in multiple jurisdictions

We store beruang account data on servers in Indonesia, Singapore, and other Southeast Asian regions. Your data may be replicated or backed up outside your home country. We encrypt data in transit and at rest; access is restricted to essential beruang personnel only.

Third-party processors on beruang

We share your data with payment processors (the banks and e-wallet providers handling your mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or online payment/e-wallet/mobile banking/local payment transfers). These processors receive your name, account number, and transaction amounts. They are bound by their own privacy policies and payment-industry regulations.

We may share your account details with law-enforcement agencies, financial-crimes units, or regulators if required by law or a valid legal warrant. We do not disclose user data to advertisers, data brokers, or unrelated third parties for commercial purposes. Our customer-support team uses encrypted internal channels to access your account; support conversations are logged and retained for 90 days.

Cookies and tracking on beruang

We use essential cookies to keep you logged into beruang and to remember your language preference. These cookies are required for the platform to function. We do not use cookies for tracking your behavior across other websites or for building advertising profiles.

Our beruang app (Android / iOS) and web platform may collect your device ID and location (approximate, based on IP address). This data helps us detect account takeover attempts and enforce jurisdiction restrictions. We do not sell location data to third parties.

beruang's privacy principle: we hold your data only as long as necessary, encrypt it completely, and share it only when required by law.

beruang privacy team

Your rights regarding beruang data

You have the right to access, update, or request deletion of your beruang account data. To exercise these rights, contact our support team via in-app help or email. We will respond within 7–10 business days. If you request account closure, we delete your profile and associated personal data after a 30-day grace period (to process final payouts or disputes). Game logs and transaction records are retained for 5–7 years for regulatory compliance, but are stripped of identifying details after that period.

If you believe we have misused your data, you may file a complaint with your local data-protection authority or our support team. We take all privacy concerns seriously and investigate within one business day.

Regional access and service areas

beruang operates across supported jurisdictions in Southeast Asia and Indonesia. If you access beruang from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data is processed under the same privacy standards. During holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi, our support team may have limited availability, but your data remains secure and encrypted. Events like Liga 1, Piala Indonesia, or Piala AFF do not affect our data-handling practices.

Our services are available only where local law permits. If you access beruang from a jurisdiction where wagering is prohibited, we may restrict your account and retain your data pending legal review. We do not knowingly collect data from users under legal age; if we discover this, we delete the account and associated data immediately.

Policy updates and contact

We may update this privacy policy periodically. We notify you of material changes via in-app announcement or email at least 30 days before the change takes effect. Continued use of beruang after the update date means you accept the new policy. If you do not agree, you may close your account.

If you have questions about our privacy practices, how we handle your data on beruang, or want to request access to your information, contact our privacy team via the in-app help center or email. We respond to all privacy inquiries within one business day during business hours. Our team is multilingual and handles all requests confidentially.

We at beruang treat your privacy as essential to building trust. Your personal information is encrypted, your data access is logged, and your rights to know and control your information are respected. By using beruang, you consent to the data practices outlined in this policy.