beruang Platform Account Terms
When you join beruang, you enter into an agreement with us to use our platform according to the terms we set out here. These terms govern how we handle your account, deposits, withdrawals, and gameplay across our sportsbook, live casino, and slot tournaments.
We operate across supported jurisdictions in Southeast Asia and Indonesia. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.
This document covers account setup, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and regional banks), bonus conditions, dispute handling, and our liability limits. By using beruang, you agree to these terms.
Our account policy on beruang
To open an account on beruang, you must be of legal age in your jurisdiction and provide accurate information during signup. We require a valid email address and phone number. You are responsible for keeping your login credentials confidential. If you suspect unauthorized access, contact our support team immediately through the in-app help center or email.
Our verification (KYC) process requires you to upload an identity document—national ID, passport, or driver's license. We process uploads within one business day during standard hours. Your data is encrypted and stored securely. We do not share your personal information with third parties except where required by law or to process your payment requests.
Deposits and our payment rails
beruang accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to mobile banking, local payment, online payment, and e-wallet. Each method has a minimum deposit threshold (typically a few dollars equivalent). Deposits are processed instantly and credited to your beruang wallet. We do not charge deposit fees; the amount you transfer is the amount you receive to play.
Your deposit is non-refundable once credited to your account. This means if you deposit via mobile banking and then change your mind, we cannot return the funds to your local payment account. However, you may withdraw unplayed balance (i.e., deposit minus any spins or bets) to a different payment method if you wish. Withdrawals are subject to our verification window and banking processing times.
Withdrawals are subject to account verification and gaming history checks
Before we process any withdrawal, we verify that your account is legitimate and your funds come from valid deposits or tournament winnings. This verification process may take 1–3 business days. If we detect unusual patterns, we may request additional documentation before releasing funds.
Bonus and tournament terms on beruang
beruang runs daily and weekly tournaments on our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and sportsbook events (Liga 1, Piala AFF, badminton, MotoGP). Tournament entry is automatic when you place a spin or bet during an active tournament window. We deduct a small percentage of your win to fund the prize pool; this percentage is displayed on your receipt before you confirm the spin.
Tournament payouts are calculated based on final leaderboard rank. We publish prize pool structure and tier breakdowns when each tournament begins. Payouts are non-guaranteed; the actual amount depends on total player participation and aggregate pool size. If you rank in a paying position, your prize is held in your beruang wallet until you request withdrawal to an external payment method.
Occasionally, beruang may offer deposit bonuses or promotional credits. These bonuses are subject to terms specific to the promotion—rollover requirements, game restrictions, or time limits. We detail these terms in the promotion announcement. Bonuses do not carry over between accounts; if you open a second account, bonuses tied to your first account do not apply to the new account.
Our rules on account closure and disputes
You may close your beruang account at any time by contacting our support team. Upon closure, we release any remaining balance to your registered payment method within one business day. We will not reopen a closed account; if you wish to return, you must create a new account.
If you dispute a transaction, payout calculation, or game outcome, contact us within 7 days of the event. Our disputes team reviews your case and responds within one business day. If we confirm an error in our system, we correct it and issue a refund or payout adjustment. If we determine the outcome was correct according to our RNG and rules, we explain why and the case closes.
beruang's terms exist to protect both you and our platform—fair play, transparent payouts, and secure data handling are non-negotiable.
Liability and jurisdiction
beruang operates under the laws of our registered jurisdiction. We are not liable for indirect losses (lost profits, lost opportunity, damage to reputation) arising from your use of our platform. Our total liability to you is capped at the amount of your most recent deposit, or the amount in dispute, whichever is smaller.
Our platform may experience downtime for maintenance or due to technical issues. We do not refund bets or spins placed during downtime if the outcome cannot be determined. However, if downtime prevents you from accessing your account to withdraw funds, we will hold your balance securely and release it once service is restored.
Jurisdiction notice and service availability
Our services are available only in jurisdictions where applicable law permits online wagering. We do not knowingly accept users from jurisdictions where wagering is prohibited. If you access beruang from a prohibited jurisdiction, we reserve the right to suspend your account and hold your balance pending legal review. Users are solely responsible for confirming local law permits their access.
beruang is not licensed in Indonesia, Singapore, Malaysia, or any specific country. We operate under a broader regional compliance framework. Players in supported jurisdictions (en-ID localization) use beruang at their own legal risk; we cannot guarantee protection under any local gaming authority.
Changes to these terms
We may update these terms at any time. We notify users via in-app announcement at least 7 days before changes take effect. If you do not agree with updated terms, you may close your account. Continued use of beruang after the update date constitutes acceptance of the new terms.
Final policy summary
beruang's terms outline the relationship between you and our platform. We handle deposits securely via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and regional banks. We run fair tournaments with transparent payout rules. We verify all accounts before releasing payouts. We protect your data with encryption and limited third-party sharing.
You are responsible for confirming that your jurisdiction allows access to our platform. We reserve the right to suspend accounts that breach these terms or violate applicable law. Disputes are resolved within 7 days. Payouts are processed within 1–3 business days after verification clears.
By accessing beruang, you agree to all terms outlined above. If you have questions about any policy, contact our support team during business hours via in-app help or email. Our team operates multilingually and will respond to your inquiry within one business day.